Cancellation & hygiene policy

All you need to know about your holiday in these extraordinary times.

We have adjusted our cancellation policy for your holiday and drawn up a careful action plan to ensure that you can enjoy a carefree holiday with us in Hintertux.

Cancellation policy and cancellation insurance

Cancellation policy 2021 (valid for your stay until 18/06/2021):

  • Free cancellation until 48 hours prior to arrival
  • After 48 hours 100% of the price of the booking

The following cancellation policy applies after 19/06/2021 (valid for your stay until 22/10/2021):

  • You may cancel your booking free of charge until 14 days before your arrival.
  • For cancellations made until 7 days before your arrival, we will charge 50 % of the whole booking price.
  • For cancellations made until 3 days before your arrival, we will charge 80 % of the booking price. 100 % of the booking price apply for cancellations made after that point.

Europäische Reiseversicherung cancellation insurance

Skifahrer Skigebiet Zillertal 3000
Safe as houses

The entire Alpenhof team is well prepared to make sure that you continue to feel safe and looked after throughout your stay, now and in future:

  • Test facilities in the Tux valley before your departure
  • Weekly tests for all our staff
  • Free cancellation until your day of arrival for as long as Tyrol is classified as a risk area (after that point: free cancellation until 48 hours before your arrival).
  • With our professional hygiene concept, we keep our guests and ourselves safe.
Essen wird serviert
WE ARE SAFE SERVICE

Tourism in Tyrol operates on the basis of certified safety concepts, and we have signed up to them, too: In 2021, we used the “SAFE SERVICE” training app, a state-of-the-art training tool for our staff. Our hotel has successfully completed the digital training programme on safety issues such as protective measures, distancing, hygiene, and contactless customer service.

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Safe skiing

Special times need special measures - and that includes the mountains! Summer 2020 showed us that our measures for safe interaction work well and can easily be integrated in our daily routine, especially if we all make an effort.

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