Cancellation & hygiene policy

All you need to know about your holiday in these extraordinary times.

We have adjusted our cancellation policy for your holiday and drawn up a careful action plan to ensure that you can enjoy a carefree holiday with us in Hintertux.

Cancellation policy and cancellation insurance

For all booked stays until 22.10.2021 the following cancellation conditions apply:

  • You may cancel your booking free of charge until 14 days before your arrival.
  • For cancellations made until 7 days before your arrival, we will charge 50 % of the whole booking price.
  • For cancellations made until 3 days before your arrival, we will charge 80 % of the booking price. 100 % of the booking price apply for cancellations made after that point.

Europäische Reiseversicherung cancellation insurance

  • The entry to Austria and the check-in at the hotel are only possible when showing proof that you have been either vaccinated, tested negative or recovered from COVID disease. This applies to persons 10 years and older.
  • High incidence areas and virus variant areas are not permitted to enter.
  • Further information can be found at www.austria.info.

Vaccinated: 

  • The first vaccination is considered as proof from the 22nd day after vaccination and then for 3 months; if you already had COVID-19 21 days before the first vaccination, it shall be valid for 9 months.
  • The second vaccination is automatically valid for 9 months from the first vaccination.
  • For vaccinations where only one vaccination is needed, it shall be val id for 9 months from the 22nd day after vaccination.

 

Tested:

  • proof by an authorised body of a negative result is required
  • PCR test: valid for 72 hours
  • Antigen test: valid for 48 hours

 

Recovered:

  • Showing a declaration of isolation or a medical confirmation (valid for 6 months after illness)
  • Confirmation of an antibody test (valid for 3 months after illness)

  • In order to be able to use all amenities of our hotel and recreational facilities in the Tuxertal, antigen self-tests with digital solution must be carried out on site every 24 hours or every 48 hours in the case of antigen tests via an authorised agency. These tests are being offered in our hotel regularly, so that you can still have your full holiday experience (already vaccinated and/or from COVID recovered persons do not have to make these tests anymore).
  • FFP2 masks are mandatory throughout the hotel and in all public areas. The following rules apply to children: up to 6 years one does not have to wear face masks, 6 - 14 year olds have to wear regular face masks and from 14 years old FFP2 mask have to be worn.

  • Currently, there is a mandatory closing hour for all restaurants and hotels at 12.00 a.m.
  • We also ask you to follow the hygiene measures of our hotel and the instructions of our staff.

Subject to change.

The legal situation is constantly changing.

We try to keep you up to date here.

Safe as houses

The entire Alpenhof team is well prepared to make sure that you continue to feel safe and looked after throughout your stay, now and in future:

  • Regular testing opportunities on site at the hotel 
  • Our employees are tested 2 times a week
  • Many of our staff and the host family have already been vaccinated
  • Free cancellation until your day of arrival for as long as Tyrol is classified as a risk area (after that point: free cancellation until 48 hours before your arrival).
  • With our professional hygiene concept, we keep our guests and ourselves safe.
Essen wird serviert
WE ARE SAFE SERVICE

Tourism in Tyrol operates on the basis of certified safety concepts, and we have signed up to them, too: In 2021, we used the “SAFE SERVICE” training app, a state-of-the-art training tool for our staff. Our hotel has successfully completed the digital training programme on safety issues such as protective measures, distancing, hygiene, and contactless customer service.

More information

Safe skiing

Special times need special measures - and that includes the mountains! Summer 2020 showed us that our measures for safe interaction work well and can easily be integrated in our daily routine, especially if we all make an effort.

More information