Cancellation & hygiene policy

All you need to know about your holiday in these extraordinary times.

We have adjusted our cancellation policy for your holiday and drawn up a careful action plan to ensure that you can enjoy a carefree holiday with us in Hintertux.

Cancellation policy and cancellation insurance

For all booked stays from 15.06.2022 until 29.10.2022 you may cancel your booking free of charge until 14 days before your arrival.

Europäische Reiseversicherung cancellation insurance

  • At the moment, you do not need proof of entry for check-in.
  • When entering Austria from all countries, you do not need proof of entry 
  • Further information can be found at www.austria.info and at www.welcome.tirol

  • We also ask you to follow the hygiene measures of our hotel and the instructions of our staff.

Subject to change.

The legal situation is constantly changing.

We try to keep you up to date here.

Blick auf Hintertux
Safe as houses

The entire Alpenhof team is well prepared to make sure that you continue to feel safe and looked after throughout your stay, now and in future:

  • Our employees are tested regularly
  • Many of our staff and the host family have already been vaccinated
  • Adjusted cancellation conditions.
  • With our professional hygiene concept, we keep our guests and ourselves safe.
Essen wird serviert
WE ARE SAFE SERVICE

Tourism in Tyrol operates on the basis of certified safety concepts, and we have signed up to them, too: In 2021, we used the “SAFE SERVICE” training app, a state-of-the-art training tool for our staff. Our hotel has successfully completed the digital training programme on safety issues such as protective measures, distancing, hygiene, and contactless customer service.

More information