Good to know – General information
Things to know and organisational information for your holiday at Alpenhof
Terms and conditions of cancellation and cancellation insurance
Cancellation terms autumn/winter 2020/2021 (for holidays from 01.10.2020 to 02.05.2021*):
- Cancellation free of charge until 48 hours prior to arrival.
- Thereafter 100% of the package price.
*except for bookings for the carnival week
Learn more about the European travel insurance and your safe stay at the Hotel Alpenhof.
Reservation / payment conditions
A reservation at your hotel in Hintertux generally takes place in writing and is valid upon an advance payment of 30 % of the total price per booking, or room, to our bank account. Please understand that, while reserving specific categories is of course possible, booking specific room numbers is not possible. You can settle the hotel invoice in cash, with an EC card, with Visa or with Master Card. Please consider that we do not accept company credit cards. To avoid payment difficulties on your day of departure, you also have the possibilty to transfer either a partial or the full amount of your stay to our account in advance. The prices listed are per person per day and include all taxes, excluding the local tax of € 1.80 per person per day (from 15 years).
For transfers from Switzerland (in Swiss francs):
Surcharges, reductions and discounts
3rd and 4th adult in the room (except in the Edelweiß Suite) -15% discount. Surcharge for a stay from Thursday to Sunday (€10.00 per person per day). Extra breakfast €19.00. For sure we will take food intolerances, allergies and diets into consideration and we kindly ask for advance notification (€ 7,00 per person and day for dinner). Unused services of the week package or inclusive services cannot be replaced or reimbursed. Reduction in the case of overnight stay with breakfast minus €25.00 per person per day.
Dogs are always welcome here! We charge €23.00 per day (without food). We request that you bring a basket/blanket with you. Dogs are not permitted to enter the hotel restaurant (dining room), any of the sport facilities, the alpine garden or the relaxation area VITALIS. We reserve the right to charge a possibly required final cleaning.
Free Wi-Fi connection throughout the hotel.
A free underground car park parking space with direct access to our hotel is available to our guests during the time of their stay at our hotel in the Zillertal.
Arrival and departure
The Alpenhof full board begins on the day of arrival at 3.00 p.m. and ends on the day of departure after breakfast. Your room is ready for occupation on your day of arrival from 3.00 p.m. to 10.30 p.m. at the latest. If you plan to arrive later, please communicate this when you make your reservation. We request that you vacate the room by 11.00 a.m. on your day of departure.
If you would like to make use of your day of departure, you may feel free to leave your luggage with us. Of course you can use our SPA area VITALIS for free. You may also enjoy the afternoon buffet.
Late check out
Your time at Alpenhof ought to be as pleasant as possible for you. From arrival to departure. Therefore, we offer our guests a late check out at the price of €45.00 per person, on request and depending on availability. 50% discount for children up to the age of 15.Information at reception.
- At Alpenhof, breakfast is available from 7.30 a.m. to 10.30 a.m.
- Afternoon buffet from 1.00 p.m. to 5.00 p.m.
- We serve dinner between 6.45 p.m. and 8.45 p.m.
- Our relaxation area "Vitalis" is open from 7.00 a.m. - 8.00 a.m.
- Our saunas and steam baths are hot for you from 1.30 p.m. We are happy to make them available to you earlier in the event of bad weather.
Non-smokers and smokers
For the wellbeing and health of all the guests at our hotel in Hintertux, we request that you smoke only in our Havana Lounge. All other areas of the hotel are non-smoking areas. All rooms and suites are non-smoking rooms. Should smoking nevertheless take place in our rooms, we reserve the right to charge a cleaning fee of €100.00. If you use the balcony for smoking, please keep the room windows closed.
In accordance with the Austrian Hotel Regulations, we are liable for the due fulfilment of the services detailed. The Austrian Hotel Regulations of 15/11/2006 apply.
Place of jurisdiction
Zell am Ziller County Court, Tyrol.
Subject to printing errors and price changes.
All previously published price lists are replaced by this price list and are no longer valid.
Do you have any other questions? Our team is happy to answer any questions you may have: +43 5287 85 50.