Good to know – General information

Things to know and organisational information for your holiday at Alpenhof

Reservation / payment conditions

A reservation at your hotel in Hintertux generally takes place in writing and is valid upon an advance payment of €400.00 per booking, or room, to our bank account. Please understand that, while reserving specific categories is of course possible, booking specific room numbers is not possible. You can settle the hotel invoice in cash, with an EC card, with Visa or with Master Card. Please consider that we do not accept company credit cards. To avoid payment difficulties on your day of departure, you also have the possibilty to transfer either a partial or the full amount of your stay to our account in advance. The prices listed are per person per day and include all taxes, excluding the local tax of €1.50 per person per day

Bank details

BTV Mayrhofen
IBAN: AT281639000139144007
BIC: BTVAAT22

For transfers from Switzerland (in Swiss francs):
SWIFT: BTVACH22
IBAN: CH5708525000SA31404AA

Terms and conditions of cancellation and cancellation insurance

We recommend to you the "Alpenhof travel insurance":

Cost:

  • €25.00 per adult and booking
  • Children up to the age of 12 receive a discount of 50%

The travel insurance can be taken out when you book your room. It covers all cancellation costs in the event of an accident, illness or other serious reasons of the travel participants (doctor's certificate required). Should no other cancellation insurance be taken out, the Austrian hotel contract conditions apply:

  • You can cancel for free up to 60 days prior to the beginning of the holiday
  • Up to 1 month prior to the beginning of the holiday we charge 40% of the package price
  • 70% up to 1 week prior to arrival, thereafter 100% of the package price.

Surcharges, reductions and discounts

3rd and 4th adult in the room (except in the Edelweiß Suite) -15% discount. Surcharge for a stay of up to 3 nights (€10.00 per person per day). Extra breakfast €15.00. Unused services of the week package or inclusive services cannot be replaced or reimbursed. Reduction in the case of overnight stay with breakfast minus €15.00 per person per day.

Dogs

Dogs are always welcome here! We charge €21.00 per day (without food). We request that you bring a basket/blanket with you. Dogs are not permitted to enter the hotel restaurant (dining room), any of the sport facilities, the alpine garden or the relaxation area VITALIS. We reserve the right to charge a possibly required final cleaning.

Internet

Free Wi-Fi connection throughout the hotel.

Underground parking

A free underground car park parking space with direct access to our hotel is available to our guests during the time of their stay at our hotel in the Zillertal.

Arrival and departure

The Alpenhof full board begins on the day of arrival at 3.00 p.m. and ends on the day of departure after breakfast. Your room is ready for occupation on your day of arrival from 3.00 p.m. to 10.30 p.m. at the latest. If you plan to arrive later, please communicate this when you make your reservation. We request that you vacate the room by 11.00 a.m. on your day of departure.

Long stay

If you would like to make use of your day of departure, you may feel free to leave your luggage with us. For a fee of €17.00 per person, you can also make use of our SPA area VITALIS on your day of departure, as well as enjoy the afternoon buffet.

Late check out

Your time at Alpenhof ought to be as pleasant as possible for you. From arrival to departure. Therefore, we offer our guests a late check out at the price of €45.00 per person, on request and depending on availability. Information at reception.

Times

  • At Alpenhof, breakfast is available from 7.30 a.m. to 10.30 a.m.
  • Afternoon buffet from 1.00 p.m. to 5.00 p.m.
  • We serve dinner between 6.45 p.m. and 8.45 p.m.
  • Our relaxation area "Vitalis" is open from 7.00 a.m. - 8.00 a.m.
  • Our saunas and steam baths are hot for you from 1.30 p.m. We are happy to make them available to you earlier in the event of bad weather.

Non-smokers and smokers

For the wellbeing and health of all the guests at our hotel in Hintertux, we request that you smoke only in our Havana Lounge. All other areas of the hotel are non-smoking areas. All rooms and suites are non-smoking rooms. Should smoking nevertheless take place in our rooms, we reserve the right to charge a cleaning fee of €100.00. If you use the balcony for smoking, please keep the room windows closed.

Liability

In accordance with the Austrian Hotel Regulations, we are liable for the due fulfilment of the services detailed. The Austrian Hotel Regulations of 15/11/2006 apply.

Place of jurisdiction

Zell am Ziller County Court, Tyrol.

Subject to printing errors and price changes.

All previously published price lists are replaced by this price list and are no longer valid.

Do you have any other questions? Our team is happy to answer any questions you may have: +43 5287 85 50.

...is a sign for a lot MORE about the services we have to offer our guests

LOCATION & LANDSCAPE

Hintertux Glacier
More on location & landscape >>

VITALIS SPA - 2.600m²

Poachers sauna at Alpenhof
More about VITALIS SPA >>

CULINARY ENJOYMENT

Nicely arranged dish on grey plate
More about cuisine >>